Terms of Sale

About Us Sub-Torp is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] belgianshop [dot] com.

Our Contact details:
Sub-Torp
DL Conception, Rue de la Libération, 11,  Verviers 4800 Belgium
Email: info@sub-torp.com
TVA: BE0836.435.948

 

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment ( Visa , Mastercard and Amex.) and paypal services.

You will be given ample possibilities to communicate the delivery date, messages, special instructions and more during the order process. We encourage you to let us know as much as possible because we really want to customize your order and give it all the special attention it needs. 

It is no possible to send gifts to multiple delivery destinations during one order. For very large orders, we are happy to enter all the necessary information into our system for you. Just e-mail us at info@sub-torp.com

 

Shipping And Handling Your exact shipping cost depends on the delivery destination and total weight, and will always be quoted separately in the shopping cart. No surprises at the end of the order processing! 

 

Delivery Schedule We deliver your order right away. We will normally send your order to you in a few business days .

 

Back Orders If your item is not in stock, we will contact you as soon as possible. You will always be emailed with the option to cancel your order or change it.

 

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

Guarantee At Sub-Torp, we are proud of our customer service.
We don't consider an order finished until it reaches its destination. 

Money Back Rules and Limitations 

The money back guarantee applies to gifts delivered in Belgium, Luxembourg, The Netherlands, France, Germany, Switzerland, the United Kingdom and Denmark and where you use express shipping. 

We cannot be held responsible when the recipient is not at home. Please provide us with as much delivery information as possible (phone numbers, business addresses for professionals,etc.). We deliver a second time the following day, or request you for more information, but the Money Back Guarantee does not apply anymore 

In certain villages, for example a small mountain village in France or Switzerland, we cannot deliver as quickly. In that case, you will receive a clarifying e-mail from us, and the Money Back Guarantee will not apply. 


Exceptional situations such as extreme weather conditions, strikes of transportation companies, etc. cannot be accounted for by our company, and thus the Money Back Guarantee will not apply.

An incomplete order (lack of confirmation email address, incomplete shipping address, etc.) originates from the customer only, and will not benefit from the Money Back Guarantee. 

 Delivery outside the EU may be subject to local import taxes, which are the clients responsibility where they apply. Unfortunately we cannot advise you what these charges will be and we are not responsible for them.  

-When the customer receives the tracking number, we suggest that the he takes directly contact with the Postal Services to fix a date of the delivery. 

If the customer is not at home at the time of the attempt to deliver the order, a notice will automatically be left. We strongly suggest that the customer contact the postal service promptly to arrange an appointment. If the order is returned to BelgianShop, the order can be returned to the customer, upon payment of the shipping costs again, by the customer.

For busy periods (Christmas, New Year, Mother's Day, etc.) orders will be treated on a first ordered, first served basis. However, closer to the Holiday Season we will provide more delivery details. 

If, during delivery, the package is damaged or opened, it is important to report it to the deliveryman, take photos of the package BEFORE opening. Take pictures of the package when opening. And report, as quickly as possible, to Sub-Torp, the problem encountered, and send the pictures taken. 

This is an essential step in case the customer requests compensation or a replacement. 

For any breakdown or problem with your PerfectDraft machine, we invite you to contact the Philips after-sales service to take care of your machine. The machine is guaranteed for 2 years by the brand. In order to check and / or repair the machine, you must contact the following number: 00 33 1 57 32 40 51. Get your invoice first, which you will find in your "My account" customer area. They will direct you to a specialized repairer who will check the machine and make the necessary arrangements.

 

Reaching Us If you need to reach us, please email us on info@sub-torp.com or write to us at LD Conception, Rue de la libération, 11, 4800 Verviers

 

 Anti-Spam Policy

We hold a policy against spamming and do not allow the sending of an UCE (Unsolicited Commercial Email). We will only send emails when necessary to communicate with our customers who have request to receive messages. If you believe a legitimate message has been filtered out please advise the recipient by another means. We may edit our anti-spam policy at any time by publishing a new version on this website.

Privacy Policy

Our commitment to protect your privacy and the security of your personal information is as strong as our pledge to bring you the best products from Belgium. Please take a minute to read this document that, together with our Cookie Policy (the ‘Privacy Policy’), explains how we use your personal information and the choices you have. By proceeding to use this site, you are consenting that we process your personal information in accordance with this Privacy Policy.

1. What information do we collect?

Information you give us through registration, when you purchase an item, enter information we request on certain pages on the site or when you contact us by phone or email. This includes your date of birth, name, email address, phone number, transaction details, as well as billing and shipping details).

Information we collect using cookies and other tracking technologies, such as device information, IP address, usage and location data. Check our Cookie Policy for details.

2. How do we use your information?

We use the information you give to us to:

·        - Process any order that you make and making sure you have a great experience using our services. The personal information you submit during your registration or while placing an order will only be used for the purpose of processing your orders. We won’t use such data for marketing or other purposes;

·        - Respond to your queries and requests;

·        - Enable our experts conduct data analysis to help us improve our services and advertising; and

·        - Keep you updated on our latest announcements or send you marketing information about us. If you would like to change your communication preferences or if you no longer want to be part of our mailing list, please Contact Us.

We use the information we collect to:

·        - Administer our site and improve your browsing experience, including tailoring content offered to you;

·        - To identify and prevent default in payments, fraud and other harmful activity, to defend our rights or property and to protect the rights and interests of our consumers and users; and

·        - As part of our efforts to keep our site safe and secure.

We use the information we receive from other sources to:

·        - To combine it with information you give to us and information we collect about you for the purposes set out above (depending on the types of information we receive).

In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it.

3. How we share your information?

Be aware that our site includes social network plugins, so certain data (your current IP address, visited sites, date and time) is forwarded to these social media services even if you are not registered with them. If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your user name and possibly even your real name. Unfortunately, we have no control over the extent, nature and purpose of such data processing or their privacy practices – we suggest you review their privacy statement.

You can rest assured that we’ll only disclose your information for the specific purposes mentioned before and that your data security is being taken care of. These third parties are bound to process your personal data only on our strict instructions and when they can offer adequate technical and organizational measures to protect it. 

We may also disclose your personal information as necessary to protect the security and integrity of our site according with the law, in the event that we sell or transfer all or a portion of our business or assets to a third party, or as required or authorized by law.

4. Sharing information overseas

We do not transmit any of your personal information to service providers located in countries other than the one in which you live.

5. Security of data

We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, we also secure our operating environment adequately.

To protect your data against unwanted access, we use data encryption. Data collected from this site will be passed between your computer and our server and vice versa via the internet using 256-Bit TLS (Globalsign DomainSSL) encryption. We will not use encryption though if you exchange only generally available information with us. In order to secure the transmission of sensitive bank and credit card details and to protect data from abusive use we utilize in transit encryption (SSL, Secure Socket Layer). Data stored in our database is also encrypted using 256-Bit AES encryption.

6. Your rights (and how to exercise them!)

As a much loved user of our site, you have the right to request details of personal information which we hold about you as well as the purpose of its processing (you can check before the lawful basis we rely on to process your information). You have the right to object to this processing if you wish, but please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit. In addition, you have a right to demand the correction of incorrect data and the deletion of that which is inappropriate or no longer needed.

If you are seeking to exercise any of your statutory rights, please click here . Your request will be investigated by our Data Privacy Officer. A response to your request will be provided in writing within a reasonable period (one month in principle, but we may inform you should we need more time to process your request) .We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

7. Contact us

Just so you know, our legal name is DL Conception.  We are registered in Belgium VAT number BE0742.925.572. Our Data Privacy Officer is Mr Dourcy and his contact details are as follows: Rue de la Libération, 11, 4800 Verviers,  Belgium  Email: info@sub-torp.com

If you no longer want to receive marketing information from us, simply follow the ‘unsubscribe’ link in the e-mail we send to. Have in mind that even if you opt out we may still continue to send you information that relates to any account or business relationship you may still have with us (i.e. a request you have made about other Belgian products).

If you are seeking to exercise any of your statutory rights or if you have any comments, queries, or complaints about our collection or use your personal information please click here .

8. Changes to our Privacy Policy

We keep our Privacy Policy under regular review.

This Privacy Policy was last updated on 11/18/2019 and it’s version number 1.